Improve customer experience through better customer service.

Get excellent Client Relationship Management training, that generates 100x results for your businesses or company. Our skilled expert has 5 years of experience in helping businesses improve their customer relations by providing better service to their customers.

A little bit about CRM Consulting.

CRM stands for Client Relationship Management. Our aim is to help businesses improve their customer experience by providing better customer service to their customers. This will in turn lead to customer retention and boost their business reputation as customers who receive exceptional customer service would refer friends and family.

Our Mission

Our mission is to help small businesses improve customer retention. Customer retention is something a lot of small businesses struggle with and one major reason for this is how poorly prepared they are in treating their customers.

Our Vision

Our vision is to become one of the leading customer service company in Africa that helps businesses improve their customer service through training, outsourcing and follow ups.

Our Value

Our value is to bridge the gap between businesses and customers. We value helping businesses to have a structure and system in place that is centred around customers so that customer are the heart of every decision making.

What We Do

Virtual Staff Training

Hands-on online training for company employees, LIVE or pre-recorded.

Digital Training Courses

Excellent online courses that simplify above-par customer relations to grow your company’s customer retention.

Mystery Shopping

Detailed analysis and guidelines on how to execute effective mystery shopping so your business retains more customers.

Virtual One-on-One Training

Meet one-on-one with our customer relations management expert to grow your personal knowledge in the field of CRM.

Outsourcing

Looking to outsource? Get better and smarter outsourcing advice, that saves you lots of money and headaches.

Why Choose Us

Customer is King. We bridge the gap between you and your customers.

Safe & Secure

Our courses are targeted towards helping clients deliver topnotch customer service.

24x7 Support

Practising what we preach, our support system will safely guide your business towards your customer relationship management goals.

Low Cost

We offer products & services for efficient customer relationship management, that will not make you break the bank.

Reviews

 5/5

I worked with Mrs. Temitayo Akinmola, and I must confess she knows her salt when it comes to teaching Client Relationship Management. Just sharing her vision about CRM changed my company's orientation about customer relations; I saw how that didn't only improve customer retention for us, it also doubled our customer rates. How? Our satisfied customers readily referred others to us.

Busayo Lawrence Founder, Starttiny4k

 5/5

Working as a robotics engineer often require that I interact with clients. It can be a bit challenging to identify with some difficult clients. But Temitayo Akinmola's methods make that easy. She is a great woman and an expert in Client Relationship Management. CRM Consulting is a stepping stone to impacting SMEs in Africa; thanks to her.

Yetunde Sanni Robotics Engineer

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Reach Us

Location :

Castlemill, Hamlet Lane, Dublin, Ireland, K32 D510

Email :

support@thecrmconsulting.com

Phone :

+353 87 666 6293