FAQ

Client Relationship Management refers to the work that an organization does to coordinate its interactions with clients and potential clients.

Client relationship management is critical to the ongoing success of your organization — if your business cannot retain existing clients, it is destined to fail. 

We help your business to improve their customer experience by providing better customer service to your customers. This will in turn lead to customer retention and boost your business reputation as customers who receive exceptional customer service would refer friends and family.

Not all our trainings are free. Although we offer free webinars and courses for some of our trainings, we also excellently recorded paid courses to help you achieve your customer retention goal. 

Customer Relation Management does not necessary ‘build’ your business. Rather, it helps you scale up your relationship with your customers, which in turn will build your business. It follows the injunction that “satisfied customer will always return to buy; mostly with friends and families.” 

All our trainings are virtual (as stated on our website). Should there be a need for a physical training for our clients, it would be on request and yes, we would make an exception. So, yes, offline trainings are available on request.  

We always strive to keep our skills, tools and expertise up-to-date through continuous education and hands-on training in the field of CRM. We can introduce to you ways by which you can take advantage of today’s technology to strengthen customer retention for your business.

For some of our online courses, yes. But for our Virtual Staff Training and Virtual One-on-One Training, we do not offer money-back guarantee. We are convinced our services will make you happy, but otherwise, we would offer corrections where necessary, in place of money-back guarantee.